Delivery Policy

After a valid order is received and required details are confirmed, activation is typically processed as quickly as operationally possible. Actual timing can vary depending on support load, verification requirements, and the completeness of information provided at purchase.

Users can help reduce delays by sharing accurate contact details and device context in the initial request. Missing or unclear information may require follow-up questions before activation can be finalized.

If you need an update, contact support with your order reference and request channel so we can provide a status response efficiently.

Activation details are delivered through the communication method used in your request flow, typically WhatsApp or email. Delivery method may also depend on the contact information you provide and support availability at the time of processing.

For WhatsApp-based requests, details are shared in the same conversation thread where possible to maintain continuity. For email requests, details are sent to the verified address associated with the order.

Users are responsible for checking message availability and ensuring contact channels remain accessible during activation processing.

If activation is delayed beyond expected handling windows, support will review the case and provide an updated status. Delays may occur due to high demand periods, incomplete verification data, or temporary technical dependencies.

Where possible, we communicate delay context and next expected actions in clear terms. Our objective is to prevent uncertainty and keep users informed while processing continues.

If a delay becomes material, users may request further review through support to discuss available options under applicable policy terms.

Support requests should include your order reference, device type, and the issue you need help with. This allows faster routing and reduces repeated clarification steps. Requests can be submitted via support email or the Contact page.

Our support process is designed for clarity: confirm request context, verify details, provide next steps, and follow through until the issue is resolved or escalated. Users are encouraged to keep communication in a single thread where possible to maintain accurate case history.

For policy context, review Refund Policy and Terms of Service. These documents explain related conditions that may apply during exceptional cases.